General Conditions

General Conditions of Happy Monster Club

1. Definitions

In these general terms and conditions, the following terms have the following meanings:

  • ‘Entrepreneur’: the natural or legal person who offers products and/or services to consumers from a distance
  • ‘Consumer’: the natural person who does not act in the pursuit of a profession or business and enters into a contract with the seller from a distance.
  • ‘Product(s)’: the object of one or more purchase agreements.
  • ‘Right of withdrawal’: the possibility for the consumer to withdraw from the remote agreement within the cooling-off period.

2. Identity of the entrepreneur

Happy Monster Club is trading under the name: Rumble Design. Rumble Design is a one-man business with a registered address at Muilaardstraat 37, 9000 Ghent, Belgium. Rumble Design is registered in the Crossroads Bank of Enterprises (KBO) under the company number 0547 577 569. The VAT number is BE 0547 577 569.

You can always contact us via info(at)happymonsterclub.com.

3. Area of application

These general terms and conditions apply to every offer made by the entrepreneur and to every remote agreement made between entrepreneur and consumer. As soon as you use our website, you as a consumer accept these general terms and conditions, as well as all other rights and obligations as mentioned on the website.

The entrepreneur reserves the right to change and/or add to the general conditions at any time for future orders. A future modification has no influence on existing orders and the resulting agreements.

4. Prices

All our prices are always expressed in Euro and include VAT and other taxes. These are always exclusive of shipping costs. The shipping costs are for the consumer and are indicated at the checkout of your digital shopping cart. We reserve the right to change prices at any time, but we are committed to apply the rates indicated on the site at the time of your order.

We cannot be held responsible for the loss, theft or damage to the order during shipment. No delay in delivery may give rise to the cancellation of the purchase or payment of damages in favour of the consumer, except in the case of deliberate delay.

5. Payment

At Happy Monster Club you can pay with Bancontact or Credit Card (Visa, Amex or Mastercard). The payment is done via a secure https connection.

In order to be admissible, any complaint regarding an invoice must be formulated in detail, by registered letter or e-mail within 5 (five) days after receipt of the invoice.

6. Right of withdrawal

As a consumer you have the right to inform the entrepreneur within a period of 14 (fourteen) calendar days from the day following the delivery, that you renounce the purchase, without paying a fine and without giving any reason. This is called the right of revocation.

In order for the right of withdrawal to be exercised correctly, the consumer must fill in the European withdrawal form correctly and send it to info@happymonsterclub.com or by registered letter to: Rumble Design, Muilaardstraat 37 9000 Ghent, Belgium. The following information must be clearly stated to the entrepreneur: The date of the order, date of receipt, date on which the right of withdrawal is used, name and address of the consumer, signature of the consumer.

If the consumer invokes this possibility, he or she must return the product in its original state, with the original labels, unused and unwashed and in its original packaging at his or her own risk and expense to the entrepreneur within 14 (fourteen) calendar days after use of the right of withdrawal; Rumble Design - Muilaardstraat 37, 9000 Ghent, Belgium. The returned product must have an RMA number (Return Merchandise Authorization), at the risk of returning it to the consumer without having accomplished this. Unstamped returns will not be accepted.

The return is checked by the entrepreneur. After a successful inspection of the product, the item will be settled with you. If the right of revocation is used correctly, the entrepreneur will pay back the purchase price to the consumer within 14 (fourteen) calendar days by bank transfer. The entrepreneur may wait with a refund until we have received the goods back or until you have demonstrated that you have returned the goods, depending on which time falls first.

In the event of unlawful use of the right of revocation, the product will be returned to the consumer, at the consumer's own expense and risk, subject to a reasoned statement.

7. Delivery and execution

We do everything we can to ensure that your order runs smoothly. Accepted orders will be processed as soon as possible, but within 30 days at the latest. Orders will be delivered to the address indicated by the consumer. Passing on incorrect delivery addresses is the responsibility of the consumer and additional costs may be charged to the consumer. As soon as the order is delivered to the address provided by the consumer, the risk is transferred to the consumer.

We cannot be held responsible for loss, theft or damage to the order during shipment. No delay in delivery may give rise to cancellation of the purchase or payment of damages in favour of the consumer, except in the case of deliberate delay.

If the consumer wishes to exercise the right of withdrawal and returns the products within 14 (fourteen) calendar days, the consumer is responsible for the transport.

8. Warranty

Our products are subject to a legal warranty as required by the applicable and relevant legal provisions. If a product does not comply with the contract, the consumer must inform the seller within 7 (seven) days of delivery. Any compensation for this can never exceed the amount invoiced/paid to the consumer.

Usual or normal wear and tear, unintentional or deliberate changes made by the consumer to the product, inability to submit an invoice or valid proof of payment and various omissions are explicit but therefore not exhaustive exceptions to the above mentioned guarantee scheme.

9. Force majeure

In case of force majeure, we are not obliged to fulfil our obligations. In that case we can either suspend our obligations for the duration of the force majeure, or dissolve the agreement definitively.

Force majeure is any circumstance beyond our control that prevents the fulfilment of our obligations in whole or in part. This includes: fire, operational disruptions, power failures, disruptions with communication systems, disruptions to our web shop, difficulties with supply or shortages of raw materials, workers or transport or delays in transport, strikes, work stoppages or other collective labour disputes, which affect either ourselves or our suppliers, and this even if these events are foreseeable.

10. Intellectual property

Fan of our illustrations, logo and products? Great! We have put a lot of time and effort into our illustrations, website and products and are proud of that. Copying this to use yourself is not allowed and is plagiarism. Our website, logo, texts, products, photos, names and all our communications are protected by intellectual property rights and are our property. It is forbidden to use and/or make changes to the intellectual property rights as described in this article. You may not copy or reproduce any illustrations, photographs, names, texts, etc. without our prior and express written permission.

Would you like to have a product or illustration tailored to your needs? Please contact us and we’ll see what we can do for you.

11. Complaints and disagreements

We do everything we can to make you as a consumer satisfied. Our focus is on unique and high quality products.

We try to present our products as accurately as possible by means of photos, clear descriptions and mention of materials. Should there still be typing errors (material errors, mistakes), then this is based on a human, involuntary error and no rights can be derived from it.

The colours on the pictures may differ slightly from the real colours of the product. These may differ for different monitors and their settings. Exchanging products on the basis of colour deviations is not accepted.

We carefully check our products for possible defects before they are shipped, paying attention to quality.

If you do have a complaint about our services or products, you can report it to us and we will do everything we can to deal with your complaint within 3 (three) working days. Any complaint must be valid, detailed by registered letter or e-mail to be formulated within 5 (five) days after receipt of the products. You can contact us by e-mail by sending an e-mail to info(at)happymonsterclub.com or by registered letter to: Rumble Design, Muilaardstraat 37 9000 Ghent, Belgium.

We are not to be held liable for any injuries or damage resulting from the use of our products.

12. Applicable law

All contracts and offers, regardless of the consumer's place of residence, are governed exclusively by Belgian law. In the event of any disputes, only the competent Belgian courts have jurisdiction.

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